Returns & Refund Policy

Return Request Period

Eligible return requests should be submitted within 14 calendar days of delivery.

Contact us before returning any product. Providing your order number, the product name and the reason for the return will help us review your request efficiently.

Return Eligibility

A product may be eligible for return when the applicable return conditions are satisfied. Unless the item arrived damaged, defective or materially different from the item ordered, returned parts should generally:

• Be returned in substantially the same condition in which they were received.
• Not have been altered, modified, painted or permanently installed.
• Not have been disassembled or stripped for components.
• Include accessories or components that were originally supplied with the item.
• Be adequately packaged for return transport.

Used Auto Parts

Most products sold by Mustang Auto Spare are used automotive parts. Normal signs of prior use may include cosmetic wear, surface marks, discoloration or other characteristics consistent with a used component.

Normal wear that was disclosed or reasonably consistent with the description of a used product does not by itself mean that the item was shipped incorrectly.

Incorrect Item Received

If Mustang Auto Spare sends a materially different product from the item shown or described in your order, contact us promptly after delivery.

Please provide your order number and clear photographs showing the item received. Once the issue is verified, we will provide appropriate return or resolution instructions.

Damaged During Shipping

Inspect your shipment as soon as possible after delivery.

If the package or product shows signs of shipping damage:

• Photograph the outer packaging.
• Photograph the shipping label.
• Photograph the damaged area of the part.
• Keep all packaging and protective materials.
• Contact Mustang Auto Spare promptly.

Additional shipping information can be found in our Shipping Policy.

Fitment & Compatibility

Mustang parts may vary significantly according to model year, engine, transmission, trim level, drivetrain configuration and production options.

Buyers are responsible for reviewing product details and confirming compatibility before purchasing whenever the necessary information is available.

If you are uncertain whether a part fits your vehicle, please contact us before ordering and provide your Mustang’s year, model, trim and relevant vehicle information.

Engines, Transmissions & Drivetrains

Engines, transmissions and complete drivetrains are high-value mechanical components and may require additional return procedures because of their size, weight and installation requirements.

Before installation, customers and installers should inspect the component and confirm that it corresponds with the part ordered.

Claims involving the operation of a mechanical component may require supporting information such as installation details, photographs or diagnostic information before the claim can be properly reviewed.

Coverage for mechanical failures is also subject to the terms of our Warranty Policy.

Electrical & Electronic Components

Electrical components can be affected by programming requirements, wiring faults, incorrect installation, vehicle configuration or failures elsewhere in the vehicle.

Customers should confirm compatibility and programming requirements before installing modules, sensors, electronic controls, lighting components and similar parts.

Where legally permitted, certain electrical, electronic or safety-related products may have additional return restrictions when clearly identified on the relevant product page.

Parts That Have Been Modified

A return may be refused where legally permitted if the product has been materially altered after delivery, including parts that have been cut, welded, drilled, painted, permanently modified, disassembled or otherwise changed from their delivered condition.

Return Shipping

For an approved return made because the buyer changed their mind, ordered an incompatible product or no longer requires the part, return shipping is generally the customer’s responsibility.

If a return results from a verified error by Mustang Auto Spare or a verified issue covered by our applicable policies, return shipping arrangements will be addressed as part of the return authorization.

Engines, transmissions, drivetrains and other oversized products may require freight shipping and should never be returned without receiving shipping instructions first.

Original Shipping Charges

Original shipping charges are generally non-refundable for buyer-initiated returns, except where required by applicable law or where the return results from a verified shipping or fulfillment error attributable to Mustang Auto Spare.

Refund Processing

Once an authorized returned item is received, it may be inspected before a refund is approved.

After approval, the refund will be processed using an appropriate method consistent with the original transaction and applicable payment-processing requirements.

Financial institutions and payment providers may require additional time before a completed refund appears in the customer’s account.

Restocking & Condition Adjustments

Where legally permitted, buyer-initiated returns may be subject to a reasonable restocking or condition adjustment when the item has been opened, handled beyond what was necessary to inspect it, or returned with missing components.

Any applicable adjustment will depend on the specific product and condition of the returned item and will be communicated during the return review.

Canceling an Order

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or dispatched. Once a shipment has been prepared, transferred to a carrier or freight arrangements have been completed, cancellation may no longer be possible.

Refused Deliveries

Refusing delivery does not automatically constitute an approved return.

Additional carrier, storage, redelivery or return-freight charges associated with an unauthorized refused shipment may be deducted from any eligible refund where permitted by law.

Consumer Rights

Nothing in this policy is intended to eliminate or restrict consumer rights or remedies that cannot legally be waived under applicable law.

Where applicable law provides rights that are more favorable than a term stated in this policy, the applicable legal requirement will control.

Contact Mustang Auto Spare

To request a return or discuss an issue with an order, please use our Contact Us page.

Include your order number, product name, reason for contacting us and photographs when they are relevant to your request.